- *General postage questions
- *Ebook Questions
- Products terms of sale
But what if I never receive my product via mail?
All product purchases that are shipped via Australia registered post are insured .Rest assured that your product will be
reshipped ASAP..However this does not apply to regular post articles.
I do not live in Australia .Can I still order from your site?
Yes,you can order no problem.
Once you “add to cart’ your items shipping fees & charges will be calculated.
Combine your items and we will charge you whatever the standard Australia post charges are(includes packing, handling & registration.)
Shipping is determined by what is in your cart and is calculated after you fill in your shipping address .
(APPROXIMATE) OVERSEAS POSTAL FEES: Please go to www.auspost.com.au to provide a postage estimate & type in ship from postcode 2170.
Do you combine postage ?
POSTAL CHARGES:we charge Australia post rates FIT WHAT YOU CAN IN A 500gm post pack size or 3kg post pack BAG & save on postage.
If your item is light, you may like to add some of our other items up to the weights above to save on postage.
The cart will work this out for you .
When is the best time to contact you ?
I catch up with emails overnight.You will generally receive correspondence within 24 hours .
I do not understand why you will not sell your repeat order products to me ?
In Australia many products are only available as recommended by a practitioner specifically for you.
Unless I have consulted with you personally I cannot supply products to you .It is much the same with prescription medication of any type. Some products in store are OTC (over the counter),these you can purchase.
What is your return policy on the OTC products ?
These products are also not returnable unless they are damage in shipping.All product that are registered are insured and thus are covered with a replacement policy .If however,registered post items have not arrived within 7 days your products will be reshipped ASAP.Please be aware that you are self prescribing and bear the responsibility for any adverse reactions etc and must be referenced to the products manufacturer listed on the product
For customers outside of Australia:
International customers are able to use the checkout process
Our current real time shipping system is Australia Post by
Sea – much cheaper freight charge but lengthy delivery time
Air Mail- higher freight charge .Recommend for parcels under 1 kg
If you would like any further information, please contact us via our contact page.